Analiza bankarskih performansi i identifikacija ključnih determinanti zadovoljstva korisnika elektronskog bankarstva - balanced scorecard pristup

Jolović, Nevena and Jolović, Ivana and Zdravković, Stefan (2022) Analiza bankarskih performansi i identifikacija ključnih determinanti zadovoljstva korisnika elektronskog bankarstva - balanced scorecard pristup. Zbornik Matice srpske za društvene nauke, LXXIII (183). pp. 459-476. ISSN 0352-5732

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Official URL: https://www.maticasrpska.org.rs/stariSajt/casopisi...

Item Type:	Article
Additional Information:	COBISS.ID=76168457
Uncontrolled Keywords:	elektronsko poslovanje banaka, satisfakcija korisnika, BSC model, TAM model, SERVQUAL model
Research Department:	Macroeconomics
Depositing User:	Jelena Banovic
Date Deposited:	18 Oct 2022 10:15
Last Modified:	18 Oct 2022 10:15
URI:	http://ebooks.ien.bg.ac.rs/id/eprint/1791

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