Stanisavljević, Nenad and Stojanović, Danijela and Miletić, Aleksa and Lukovac, Petar and Bogdanović, Zorica (2023) Internal Stakeholders’ Readiness for Developing Smart Railway Services Through Crowd-Based Open Innovations. In: Marketing and Smart Technologies : Proceedings of ICMarkTech 2022, Volume 2. Springer Nature Singapore Pte Ltd., Singapore, pp. 189-206. ISBN 978-981-19-9098-4
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The railway is large and complex traffic and business system. That is why solving specific problems in the business and functioning of railways through classic business processes is difficult, expensive, and slow. The development of the Internet of things has enabled the wider social community to identify problems and find solutions in many areas of life, including on the railways. Thanks to this, opportunities were created for the railway to approach the solution of specific problems through open innovation as a more flexible, faster, and cheaper business concept. While foreign railways apply open innovation to improve smart railway traffic in smart cities, this concept has hardly been applied to Serbian Railways until now. The authors of the paper researched railway companies in Serbia to analyze internal stakeholders’ interest and readiness as possible participants in the process of open innovation in Serbian Railways to accept a new business concept and contribute to innovations in this area. The research showed that railway workers lack experience in applying open innovation and that there are unknowns in this area. They are also familiar with the possibilities, advantages, and importance of applying this business concept. With proper information to the employees, good conditions could be created to use open innovations on Serbian Railways successfully. The results of this research represent a reasonable basis for the application of open innovation on Serbian Railways.
| Item Type: | Book Section |
|---|---|
| Additional Information: | COBISS.ID=116499209 |
| Uncontrolled Keywords: | smart railway traffic, crowd-based open innovation, infrastructure of Serbian Railways |
| Research Department: | Welfare Economics |
| Depositing User: | Jelena Banovic |
| Date Deposited: | 28 Jun 2023 09:43 |
| Last Modified: | 28 Jun 2023 09:43 |
| URI: | http://ebooks.ien.bg.ac.rs/id/eprint/1918 |
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